There could be various reasons. The DEC Tracking ID for any parcel shipments is a 10 digit numeric number (e.g. 1234567890, 2345678901), so please recheck the number and try again.

DEC sometimes periodically recycles shipment tracking numbers for operational reasons. Occasionally this results in information being in our systems at the same time for two shipments traveling under the same tracking number. DEC is working hard to eliminate these occurrences however, in the meantime, please be assured that while this information may be confusing, your physical shipment will be heading to its correct destination and be receiving the same careful attention as every other shipment in our network.

This usually occurs if the information we have is insufficient to track the shipment for you. For example, the address may be incorrect and we require clarification or some additional information may be required. The matter can be resolved very quickly by clicking here or contact the agent directly delivering your parcel.

If you scroll down more, there is an additional level of detail on the status of your shipment that will be visible. This further detail can be as simple as confirming the clearance processing is completed, but can also be a more detailed explanation on why the shipment is held in customs and/or additional information required for clearance processing.

This status provides an indication of the clearance processing of any required action from the destination. Please scroll down to see additional information available. This checkpoint allows you to see very early if there is additional information required by customs for clearance or any other information required.